Return, Refund & Exchange Policy

 

Return Eligibility

• Returns are accepted only for unused products in original condition.
• Products must include:
• Original packaging
• Certificates
• Warranty cards
• Tags
• Invoice

Return Window

Recommended options:

7 Days

Non-Returnable Items

The following products are not eligible for return or exchange:

• Customized jewellery
• Engraved jewellery
• Made-to-order pieces
• Personalized products
• Earrings (for hygiene reasons)
• Final sale or clearance products
• Damaged or worn products

Refund Conditions

• Refunds are processed after quality inspection.
• Refunds are issued to the original payment method.
• Shipping charges and customs duties are non-refundable.
• Refund timelines may vary depending on banks/payment providers.

Exchange Policy

• Size exchanges are subject to product availability.
• Exchange requests must be initiated within the defined return period.
• Exchange shipping charges may apply.

Return Rejection Conditions

Returns may be rejected if:

• Products show signs of wear
• Packaging is damaged or incomplete
• Certificates or tags are missing
• Jewellery has been altered or resized externally