Return, Refund & Exchange Policy

 

Return Eligibility

• Returns are accepted only for unused products in original condition.
• Products must include:
•  Original packaging
      Certificates
      Warranty cards
      Tags
      Invoice
  

Return Window

Recommended options:

• 7 Days

Non-Returnable Items

The following products are not eligible for return or exchange:

• Customized jewellery
• Engraved jewellery
• Made-to-order pieces
• Personalized products
• Earrings (for hygiene reasons)
• Final sale or clearance products
• Damaged or worn products

Refund Conditions

• Refunds are processed after quality inspection.
• Refunds are issued to the original payment method.
• Shipping charges and customs duties are non-refundable.
• Refund timelines may vary depending on banks/payment providers.

Exchange Policy

• Size exchanges are subject to product availability.
• Exchange requests must be initiated within the defined return period.
• Exchange shipping charges may apply.

Return Rejection Conditions

Returns may be rejected if:

• Products show signs of wear
• Packaging is damaged or incomplete
• Certificates or tags are missing
• Jewellery has been altered or resized externally

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Cancellation Policy

Order Cancellation by Customer

• Orders may be cancelled before shipment.
• Customized or personalized orders cannot be cancelled once production begins.

Cancellation by Uraura

Uraura reserves the right to cancel orders due to:

• Inventory issues
• Fraud concerns
• Incorrect pricing
• Legal restrictions
• Operational limitations